A live chat is a real-time way of communication between a website hosting supplier's support team and its clients. It is a very efficient way to receive some info about the web hosting services or get some issue resolved because you're speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the low possibility of mistakes at the time you exchange information such as usernames or domain names, the more rapid response time as the communication is real-time plus the fact that you don't have to stay on the chat constantly - you'll be able to do another thing while the representative investigates the issue involved. What's more, you can connect with a live chat room from any computer which is connected to the Internet, avoiding the phone costs that you will have to pay if you're calling to a different country.
Live Chat Support in Cloud Hosting
We supply a live chat support service for all of the Linux cloud hosting that we offer and we're able to assist you with almost everything in real time. In case you don't have an account with us yet, we are able to provide you with more info about the plans so as to help you to pick the most suitable package. In case you are an active customer, we will be able to assist you with any billing or general matter as well as with lots of common technical issues, for instance an e-mail address setup in a desktop email client. When you cannot call us for some reason or you're in some country where we do not have a local telephone number, the live chat is the best choice to get in touch with us. Needless to say, some issues require extra time to examine and test, so you'll have to open a support ticket to our technicians, still, we are able to save you time and assist you with various issues on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is online every day, even on holidays and weekends. It is one of the best ways to learn more about our Linux semi-dedicated hosting in case you do not have an account yet or to get some issue resolved if you are a client and our customer care agents will assist you quickly regardless of the time of the day you join the chat. If you are hesitating which plan is more suitable for your sites, if you need advice whether you should acquire a certain upgrade and how to obtain it or when you have problems installing an e-mail account on your PC, you're able to contact us and we will give you the required details at once. Our live chat is accessible even after our telephone lines are off for the day, so when you have an account with us, you can be sure that you will always enjoy instant assistance with any kind of question or issue that shows up.