A ticketing system is the most widely used communication medium that web hosting companies offer to their customers. It is most often part of the billing account and is the easiest way to deal with a problem that takes some time to investigate or that has to be escalated to a system administrator. In this way, all comments contributed by either side will be kept in the very same location in the event that someone else wants to work on the given issue and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you will need to sign in and out of no less than two accounts in order to complete a certain procedure or to touch base with the hosting company’s help desk support staff. If you would like to manage several domains and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. On top of that, it may take a considerable length of time for the hosting provider to reply to your tickets.