A ticketing system is the most widely used communication medium that web hosting companies offer to their customers. It is most often part of the billing account and is the easiest way to deal with a problem that takes some time to investigate or that has to be escalated to a system administrator. In this way, all comments contributed by either side will be kept in the very same location in the event that someone else wants to work on the given issue and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you will need to sign in and out of no less than two accounts in order to complete a certain procedure or to touch base with the hosting company’s help desk support staff. If you would like to manage several domains and each one is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. On top of that, it may take a considerable length of time for the hosting provider to reply to your tickets.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting come bundled with an integrated ticketing system, which is an essential part of our custom Hepsia Control Panel. Unlike other comparable tools, Hepsia permits you to manage everything associated with the hosting service itself in the very same location – payments, web files, e-mails, trouble tickets, etc., avoiding the need to use different interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with just a few clicks without leaving your Control Panel. In the meantime, you may choose a category and our system will offer you a variety of informative articles, which will provide you with more information and which may help you solve any given issue even before you open a ticket. We guarantee a support ticket response time of no more than 1 hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting, which suggests that you won’t need a different support platform to contact our client support team – you can do it on the spot in the event that you encounter an obstacle. Posting a new ticket requires a few mouse clicks and tracking down an older one is just as easy. With our clever search filter, you can swiftly track down any ticket that you have already posted. You can post a ticket at any given point in time as our tech support staff representatives are at your service night and day and answer in less than 1 hour, although it rarely takes this much to obtain an answer. With Hepsia, you’ll have everything in one single location and you can forget about the need to sign in and out of 2 or more platforms to resolve a simple problem.