Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Guarantee

  • Each ticket you send to the technical support staff will be responded to in about 1 hour. All regular problems are going to be resolved immediately. Yet, if the service question you have posted needs some help from a skilled admin technician, we are going to address the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Qualified Technical Assist Service

  • We’ll be online for you around the clock to offer useful information and customer support as well as to help you with any difficulty that you might come across while you are dealing with your virtual server. We can assist you with all pre–installed apps, plus your OS, server administration panel (with respect to the VPS type) and the Online Control Panel made entirely by our developers.

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Online Control Panel that comes free with your VPS features an inbuilt collection of articles. You’ll find an array of descriptive how–to articles and reviews and a range of step by step video guides that present all the essential website control jobs. You can gain access to them by hitting the Help or Video keys in the right part of each Control Panel section.