What does ?phone support? mean in the world of web hosting?
In case you have ever had a cloud hosting account in the past or you have dealt with any kind of online service, you are probably aware from personal experience that for certain things it's better to consult with a live person over the phone than to exchange support tickets or emails. If you want to find out more about a service before you decide to purchase it or when something small has to be done, for instance, it will be much easier and quicker to do it real-time. If you're able to get in touch with representatives over the phone, it is very likely that you are working with a real hosting supplier, not a reseller. The type of support that you can get by phone varies between different companies - from standard issues to expert tech support. Usually the majority of suppliers offer pre-sales assistance and 1st level telephone support, while more complicated tech issues are handled through email and tickets.
Phone Support in Cloud Hosting
In case you decide to get one of our Linux cloud hosting
, you will be able to contact our support crew over the telephone for 14 hours a day. We will assist you in choosing the perfect package for your sites because we believe that it is better to discuss such issues with a live person. In case you already have an account, we're able to help you with all of your sales/billing questions and general issues, even with some tech matters which do not require too much time or escalation to an administrator because it will be better to open a support ticket for time-consuming matters and have the entire communication in one place. We now have telephone numbers in the United States of America, the UK and Australia, so you will be able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be someone to assist you when you have any questions about the semi-dedicated server
plans that we supply. Whether you wish to learn more about our packages, you have some billing issue or some general problem, you can give us a call. Although some more complicated troubles could require a support ticket in order to give time to our technical support team to analyze, we are able to assist you with various technical questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the United States, Great Britain and Australia, we have local phone lines in these countries as well. In case you're in a different country, we also have a global number where you'll be able to reach us.